Meet the team

Managing Director & Founder

Malcolm Hills

Malcolm works with the leadership team to make sure we are the best cleaning company in London and supporting our clients. He has 20 years of experience working in the corporate sector, as the main board director of a large international organisation. Malcolm founded Think FM in 2013, in response to growing demand from long established business connections in the London business community.

“I started Think FM determined to put the emphasis on quality and service in the world of commercial cleaning. Our mantra is ‘We Do What We Say We Are Going To Do’. We live and breathe this through our business, teams and service delivery for clients.”

Operations Director

Lee O’Sullivan

Lee handles our day-to-day operations, ensuring client satisfaction, exploring innovations, managing IT, systems and HR. He has 26 years in Facilities Management and cleaning, with 23 years at the world’s biggest comms agency WPP across Europe and the UK, BIFM QUAL – CIWFM. From people management to maintenance and cleaning in 250,000 sq ft offices, he knows how to deliver exceptional service.

“My inspiration is to deliver a service that fulfils what we sell with operational excellence at its heart. Too many cleaning companies promise things they cannot deliver – we are different. This is truly the place I love and I’m passionate about our business, clients and future.”

Consultant, Compliance & Quality Manager

Tommy Taylor

Tommy manages HR, Health & Safety, Compliance, and Quality – promoting company culture, vision, compliance, and adherence to ISO standards. He has 40 years of experience in Facilities Management and commercial cleaning. A hands-on professional trainer, Tommy is certified in many cleaning and safety qualifications from BICS, City & Guilds, the British Safety Council, NEBOS, IOSH, and many more.

“My primary objective is to support the organisation’s employees and to share knowledge and information. I am inspired and motivated by the cohesion with the team and its continuous goal to become better.”

Head of Sales

Emmy Hills

Emmy manages new business enquiries, developing client relationships and establishing trusted partnerships. Working in sales for 7 years, including for US tech companies, she applies world class training to Facilities Management with a fresh perspective. Emmy understands businesses’ needs and strives to find solutions.

“Our founders saw a gap in the market for a service that exceeds customer expectations and delivers on its promises. This ethos is the beating heart of Think FM throughout our entire team, from the directors to our cleaning operatives.”

Our Team

Malcolm Hills

Lee O’Sullivan

Tommy Taylor

Emmy Hills

Janet Tapia

Clients

Accreditations

We Cover London & Surrounding Areas Including:

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