Architectural and Design Consultancy - Case Study

11 December 2025 | by Malcolm Hills

Clients

Our client is an architectural and design consultancy, known for creating intelligent, sustainable buildings and neighbourhoods across the UK.

Think FM manages office cleaning and handyman services for their workspace in a renowned London premises.

They had faced a long period of poor service with their previous facilities provider, experiencing low standards of cleanliness and professionalism.

empty open plan office with indoor plants

Site Details

Large office spanning 15,000 sq ft
Occupies 2 floors within a renowned London building

Key Issues

Poor service from previous provider
Significant build-up of dust, dirt and grime
Unreliable and unresponsive cleaning team

The Think FM Solution

The client is now experiencing the benefits of a reliable, proactive and well-managed facilities partnership:

Our Client:

A spotless and hygienic working environment
A responsive and professional cleaning team
No disruption to staff or operations
Quick communication and rapid response to any issues
A proactive approach to maintaining standards
Regular cover – never without operatives when needed
Hands-on management with an area manager on site weekly
Monthly reviews with the Think FM Operations Director

Our Cleaning Operatives:

Treated fairly and paid at least the London Living Wage
Closely managed and supported

Implementation

Delivered a full deep clean over a single weekend, reverting years of accumulated issues from low-quality cleaning and transforming the space
Maintained a consistently high standard of cleaning since the initial clean
Established a strong relationship with the client’s team

Results

100% of contracted hours delivered every month
Immaculate standards achieved and maintained
Deep clean delivered at short notice, resolving years of poor servicing

There are more case studies on our website, including our global media agency case study, our luxury fashion case study and our financial trading case study.

“I have no words (OMG) how great the office looks after the deep cleaning. I [have] never seen this office so clean, everyone is impressed! You guys did a brilliant job and I cannot fault anything, thank you.”

Facilities manager

Get In Touch - We're Happy To Help!

info@thinkfmsolutions.com

020 3642 2760

Premier Estates – Case Study

London Dock is a large luxury residential development, managed by our client Premier Estates - spanning 15 buildings across 15 acres.

Read morePremier Estates – Case Study

Financial Trading – Case Study

Our client is an innovation-driven algorithmic trading firm, which seeks to automate all aspects of the business, with an outstanding office and great hospitality to attract and retain the best talent.

Read moreFinancial Trading – Case Study

Global Media Agency – Case Study

A global media agency providing marketing implementation to international companies, including all-channel production and language services.

Luxury Fashion – Case Study

Our client is a luxury goods shop and fashion house that has traded in London for centuries. We recently started working with their team to look after both their office and retail space.