Financial Trading - Case Study - Think FM Commercial Cleaning Services London

Our client is an innovation-driven algorithmic trading firm, which seeks to automate all aspects of the business. Their mission is to be the leading financial technology firm for fair and efficient markets.

They have an outstanding office providing a great working environment for employees, with top tier facilities such as; gyms, bars, kitchens, games rooms and salons.

They offer the highest levels of service and hospitality to their staff, in order to attract and retain the best talent.

Cover cleaners were not being provided for holiday and last minute sick leave.
Standards of cleanliness didn’t meet expectations of the leadership team.
Insufficient resources from incumbent to provide additional operatives for events.
There were no contact points for communication with senior leadership.
Uncollaborative relationship style.
Little confidence that the contracted hours were being delivered.
No proactivity from the incumbent cleaning provider; lack of new ideas, innovation, and continuous improvement.
Lack of systems and processes.
Little of the required regulatory documentation was present on site.

We met with our client’s Head of Facilities and scoped out optimum service levels, including hours and schedules, with a focus on streamlining and quality.

We presented our proposal to the Head of Facilities and the Chief Operations Officer, both of whom were delighted that our standard practices and processes would address all of their key issues.

Teams across our client and Think FM Solutions are reaping the rewards of a strong partnership, where customer needs are evaluated, understood and met: